Order Support 邮件列表存档



Fwd: SO8006

Abraham Lee
- 2020年01月22日 20时01分05秒

I'm am forwarding this message which was sent a couple of weeks ago, towards the end of last year.
I've been waiting for a response, but haven't heard back yet, so I'm sending this forwarded message
to all the emails I could find. 
I've just recently received my index controllers and base stations, and I am pleased to have got them.
However, the smudge on my right eye panel is really starting to bothering me.
Please refer to the previous email below.

Thank you very much.


---------- Forwarded message ---------
From: WandrngE . <hamstere@gmail.com>
Date: Mon, Dec 30, 2019 at 8:23 PM
Subject: Re: SO8006
To: Emily.wang <Emily.wang@pimaxvr.com>

Hello Emily,

Firstly, thank you for your response and I must say I am happy to hear about the credit.
I would like to take the cash coupon because I would like to buy some accessories.

Secondly, I'm am sad to say that there was an issue with the headset I was sent.
I've connected it and it works fine, however there seems to be some damage to the
right panel. I did notice that when I was peeling off the protective plastic from the lenses,
one of them was very hard and stuck on there. Only after using the headset, I saw that
there is either residue left from the plastic or possibly scratches. I've tried removing with
with tape and rubbing alcohol, however nothing worked. I have refrained from using any
other stronger chemicals like "Goo Gone" because I did not want to damage the unit.
I have attached photos here but it maybe hard to see. I can provide more evidence if needed,
for example if you want to see photos of the lenses with the headset on.

Please let me know what we can do.

Thank you!

Abraham Lee

On Thu, Dec 26, 2019 at 7:54 PM Emily.wang <Emily.wang@pimaxvr.com> wrote:

Hi Abraham,
This is Emily from Pimax~
I hope you are doing well.

The 5K XR with index bundle now is $50 cheaper than when you bought, Yes it is. But we have to tell you that the free shipping just for 5K /5k XR headset only.
There are two options for you to choose from:
1.refund 50$ price difference
2.a cash coupon of 50$ to buy other products such as VR comfort kit etc.

Which one would you like?

By the way, the base station and controllers will be shipped next week.we are carrying them into the FBA warehouse.

Looking forward to hearing from you.


已发送 作者 Pimax Innovation, Inc. -CNY 使用中 Odoo.